Finance Monthly Insurance Awards 2023 New Zealand 25 www.finance-monthly.com “We pride ourselves on offering competitive and flexible cover while delivering the best customer service in the industry.” • We can provide you with temporary accommodation if your home becomes uninhabitable due to loss that is covered by the policy, or covered entirely by the Earthquake Commission. Flexible cover with added benefits With our car, home, contents and small business insurance you can choose the level of cover and optional extras you want, to get the best insurance cover for your needs and budget. Plus, we provide extra benefits to help keep you protected and get back to normal as quickly as possible if you do need to make a claim. • Choose from different excess options – a higher excess means a lower premium. • We’ll guarantee repairs from our car repairer network for the life of your car. • We’ll discuss your options with you so you can decide what type and level of cover you need. Savings on your premium Take out more than one eligible insurance policy with us and you’ll qualify for a Multi Policy Discount. Depending on when you take out the policies, your discount will be applied from the start date of a new policy or at the renewal of an existing policy. About Michelle James Michelle is responsible for leading AA Insurance to its next level of success, building on our customer centric culture and shared vision to earn the trust of every New Zealander by protecting what matters most. Michelle has 20 years’ experience in executive and senior leadership roles on both sides of the Tasman, specialising in transformation and the creation of innovative customer and digital experiences. Michelle has held a number of executive portfolios at Tower and was an executive of Spark Digital. During her 12 years in Australia, Michelle held several senior customer and product leadership roles at Telstra Corporation, leading significant cross company transformation and simplification programmes. And the independent awards we’ve won endorese just that. We care, we help, and we get things sorted for our customers. We believe if we get this right, everything else follows. Our genuine values guide the way we act, towards each other and our customers. Our people really do believe in what we do and why we do it. We celebrate and acknowledge people who are dedicated to making a difference to our customers. It’s an attitude that guides everything we do. Easy, stress-free claims • Our dedicated Customer Managers will look after your claim and keep things on track. • Our Customer Service Centres can manage your car repairs from start to end.
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