Independent Schools and Colleges, Charities, Private Clients, Farms & Estates and Risk Management. We are committed to building a bespoke insurance programme for each individual client. Our service includes a full insurance review, at no cost, for all clients to identify strengths and weaknesses. This allows us to make clear and concise recommendations on the type of insurance product best suited to you. We take time to understand your individual risks and requirements because this is integral to providing you with a tailored insurance programme. As your appointed broker, we are committed to building a strong and prosperous relationship, that will endure over many years. With offices in Edinburgh, Glasgow, The Scottish Borders, Turriff, London and Perth, Bruce Stevenson offers both regional and national insurance broking expertise. We are proudly one of only a small number of Scottish brokers with the Chartered Insurance status. We are wholly committed to staff training and development in the insurance industry. Our core values of Exceptional Customer Experience, Great Teamwork and Assured Consistency help set us apart as a business. We are proud to have a retention rate in excess of 95% which is testament to the focus placed on our customers. Our investment in the right industries and our recruitment of customer focussed staff make us the ‘Broker of Choice’ for both clients and colleagues. About Edward Bruce Edward worked as a Chartered Surveyor prior to joining his family firm, Bruce Stevenson in 1996 to specialise in estate and property insurance. He was appointed Managing Director in 2001 and has since grown the business through strategic acquisitions and a focus on niche sectors in a variety of industries. Edward has championed our core values of Assured Consistency, Great Teamwork and Exceptional Customer Service, both internally and externally and continues to promote Bruce Stevenson as the ‘Broker of Choice’ for both staff and clients. In 2010 Bruce Stevenson achieved Chartered Broker status which is a testament to our integrity and expertise. This status demonstrates a commitment to delivering the highest professional level of knowledge, advice and ethical practice. Our high standards of customer service have also been independently recognised. Having already achieved Gold status through the Investor in Customer process in 2015, in 2019 we were delighted to not only retain the Gold status but to increase our Net Promoter Score to an average of 9.04. Across every industry and sector, this makes Bruce Stevenson the highest-rated Investor in Customer assessed organisation in Scotland. 51 www.finance-monthly.com Finance Monthly Insurance Awards 2022 United Kingdom “We pride ourselves on our standard of service – consistently delivering market-leading, bespoke and guaranteed solutions.
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